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Unit 1: CCTV Control Room Principles

NQF Level 2: BTEC Award - Guided learning hours: 15


Description of unit

This unit is classroom based and provides learners with sufficient knowledge to undertake employment within a live CCTV control room under the guidance of a supervisor or another experienced operator.

The unit leads directly onto the practical Unit 2: CCTV Control Room Practices, which is classroom and ‘live’ control room based.

The fundamental duty of a CCTV operator is the observation of public space through the use of a CCTV system, the recording of normal activities, incidents or occurrences and reporting to a higher authority where necessary. It is important for learners to understand the legal framework and evidential requirements within which these observations and recordings must be carried out in order to ensure that recorded information is admissible evidence if required. Also required is basic knowledge of the equipment that makes up a CCTV system, its association with other equipment, its operation by the learner and the essential documentation in the use of the equipment.

Skills must be developed to ensure professional communication with colleagues and other agencies outside the CCTV control room. Health and safety issues, including Display Screen Regulations, should be understood in order to facilitate safe working practices and contribute towards learners working efficiently and proactively during the full term of their period of duty.

Content of the CCTV system Codes of Practice should be understood and the ability to explain its differences with the CCTV system Procedures Manual will be necessary.

An understanding of the procedures to be followed in the event of an emergency either inside or outside the CCTV control room, and the interaction with emergency services, is necessary for learners to be able to respond in an organised, methodical and calm manner. The need for strict security procedures for the control room, recorded media, information and their colleagues is another important requirement of all personnel and learners must be able to relate and explain these procedures and the reasons for this security and confidentiality.

This unit aims to develop knowledge and understanding in these key areas and as such underpins Unit 2: CCTV Control Room Practices. It is essential preparation for work experience in a ‘live’ CCTV PSS control room and should be studied before Unit 2: CCTV Control Room Practices.

This unit presents opportunities to demonstrate key skills in communication, information and
communication technology, problem solving and working with others.

This unit is assessed through a multiple-choice test.


Unit 2: CCTV Control Room Practices

NQF Level 2: BTEC Award Guided learning hours: 15


Description of unit

The practical use by operators of the equipment found in a CCTV Public Space Surveillance control room is the most important factor that will decide the overall success of the CCTV control system.

It is imperative that learners are able to make use of the equipment in a ‘live’ CCTV control room in order to show that they are aware of and have the hand-eye coordination required to control fully-functional cameras by use of the keyboard or touch screen. The interaction of monitors, control equipment and recording media and the methods available to provide evidentially-correct incident recording must be demonstrated.

Communication by use of radio and telephone is a basic skill and learners will be expected to demonstrate both the use of this equipment and that they have the ability to provide detailed information to external agencies and other internal team members. Observation is a key area for CCTV operators and learners will be expected to identify and evaluate different incidents in both live and simulated situations. The ability to recognise body language and discuss methods and indicators that may expose a criminal, and provide learners with an early warning of the need to closely observe a suspect, will be tested.

During this practical unit, it is essential that learners demonstrate knowledge and understanding of the requirements of the Human Rights Act 1998, Regulation of Investigatory Powers Act 2000 and Data Protection Act 1998 and are able to explain their reasons for carrying out close observation of suspects. The ability to complete handwritten CCTV logs must also be demonstrated following the practical incidents undertaken, using the basic rules for completion and providing complete audit trails for the evidential material produced. Learners will be expected to discuss the procedures for producing exhibits for use in court, including the process of giving evidence in court; demonstration of this procedure will be expected.

This unit aims to introduce learners to the ‘live’ CCTV environment and will build on the knowledge gained in Unit 1: CCTV Control Room Principles.

This unit is essential before learners commence work in a modern CCTV control room. This unit presents opportunities to demonstrate key skills in communication, problem solving and working with others.

This is an internally assessed unit.


Leadership Development Center - Technology House - University of Salford - Lissadel St - Salford - Manchester - M6 6AP

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