British Institue of Innkeeping Accreditation Board
Leadership & Motivation
The Leadership and Motivation Certificate is a national qualification designed to help licensees improve staff performance through the application of effective leadership and motivation.
What is the content of the qualification?
The qualification contains the following units:
1. The Service Profit Chain:
2. Setting Business Objectives:
5. Effective Leadership:
6. Managing Poor Performance:
7. Managing Good Performance:
8. Maximising Team Effectiveness:
How is it assessed?
By examination. Candidates sit two 30-minute short answer examinations.
Where is training available?
Courses are available from BIIAB nominated tutors at BIIAB approved centres.
How long is the course leading to the examination?
The course usually comprises two days of training.
What support material is available?
A comprehensive workbookproduced by BIIAB is supplied to candidates by the training centre.
What does a candidate receive on successful assessment?
A certificate awarded by BIIAB.
The Leadership and Motivation Certificate can be used as part of the AQ Diploma portfolio.
Who is this qualification suitable for?
Leadership Development Center - Technology House - University of Salford - Lissadel St - Salford - Manchester - M6 6AP
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